Privacy Policy

We follow a clear and fair policy for refunds and exchanges across all brands offered in our store. Please read the guidelines below to understand how returns and exchanges are handled.

1. Eligibility for Returns

You may request a return if:

• The item is unused and in its original condition.

• All original packaging, tags, and accessories are included.

• You contact us within 14 days of receiving your order.

• The product you received is incorrect, damaged, or defective.

Items not eligible for return:

• Products that show any signs of wear or use.

• Items purchased during final sale, clearance, or with special discounts (unless defective).

• Socks, accessories, or hygiene-related products once opened.

2. Eligibility for Exchanges

You may request an exchange for:

• A different size, color, or model, depending on availability.

• Items must be returned in new, unused condition.

If the requested size/model is out of stock, you may choose:

• Store credit

• Refund according to the policy

3. Return Process

To start a return or exchange:

1. Contact us through [Email / WhatsApp] with your order number.

2. Provide photos or videos if the item is damaged or incorrect.

3. Our team will review your request and provide return instructions.

Return shipping cost:

• Paid by the customer (unless the item is defective or the wrong product was delivered).

4. Refund Options

After receiving and inspecting the returned item, you may choose one of the following:

• Refund to the original payment method

• Store credit for future purchases

• Exchange for another item (if available)

Refunds may take 3–7 business days depending on the bank or payment provider.

5. Order Cancellation

Orders can be cancelled before shipping only.
Once the order has shipped, cancellation is not possible, but you may request a return after receiving the item.

6. Authenticity & Brand Policy

Our return and exchange rules apply to all brands, including premium and designer brands.
Some brands may have additional conditions, but we follow a standard customer-friendly policy unless stated otherwise.